Patton Consulting Group (PCG) worked with Dr. Ivery, a solo doctor, to improve workflow in her practice. The office faced challenges with managing call volumes, marketing, staff recruitment, and maximizing space for revenue generation.
Solution: PCG implemented a cloud-based call center, led recruitment efforts, and developed marketing strategies to enhance visibility and revenue.
Process: PCG facilitated an onsite job fair, conducting 30 interviews and hiring 15 administrative staff. A cloud-based call center reduced staffing costs by 3x and increased appointment scheduling by 5x. Marketing efforts included filming patient success stories to promote Dr. Ivery’s expertise.
Outcome: Dr. Ivery’s practice saw increased appointments, reduced operational costs, and improved patient engagement through effective marketing.
